Every review, read and answered — in your voice.
Connects to your real Google Business Profile, analyzes every review the moment it lands, and drafts a reply that sounds like you wrote it.
A 1-star review mentions undercooked food. ReputeAI flags it as high-urgency and drafts an internal note recommending it go to a manager — it does not auto-publish a public apology on a food-safety complaint, by design.
Illustrative example — not a guarantee of outcome.
Reviews pile up faster than any owner can read them carefully, let alone respond to every one in a consistent, on-brand voice — so the ones that matter most (a furious 1-star, a food-safety mention) get the same rushed five minutes as a routine 5-star "great service."
What it does
Connects to your actual Google Business Profile and pulls in real reviews — no manual copy-paste.
Every review is read for sentiment, intent, topics, and urgency, so the serious ones surface first.
Responses are generated from your own tone, phrasing rules, and things you never want said — set once, applied every time.
Auto-publish the easy ones, hold anything sensitive for your own sign-off — your call, per review type.
How it works
- 1
Connect your real Google Business Profile — takes under a minute, no account access required from Google's side.
- 2
Set your brand voice: tone, phrases you like, things to never say.
- 3
Choose how much the AI handles on its own vs. what waits for you.
- 4
Review real results — every reply, every decision, is logged and explainable.
Trust & control
- You see exactly why the AI drafted what it drafted, on every single review.
- Anything flagged as high-risk or sensitive is held for your approval, never auto-published.
- A full, readable history of every action — yours and the AI's — is always available.
Frequently asked questions
Only for the automation level you choose. You can require your approval on every reply, or let routine ones publish automatically while anything flagged as sensitive waits for you.
It's flagged and routed to an internal note for a human, not answered publicly by the AI.
Yes — connecting your Google Business Profile imports your real review history, not just new ones going forward.