Rules that decide what the AI handles — and what waits for you.
Configure exactly how automatically your reviews get handled, by star rating and situation, with a full record of every decision made.
A business sets 5-star reviews to auto-publish a thank-you, but keeps 1-2 star and critical-complaint reviews on Assist — drafted, never sent, until a manager reads and approves them.
Illustrative example — not a guarantee of outcome.
"Automate everything" and "approve everything yourself" are both wrong for most businesses — the right answer is different for a glowing 5-star than for a furious 1-star, and that distinction needs to be something you control, not something buried in a black box.
What it does
Different automation for 5-star, 3-4 star, and 1-2 star or critical-complaint reviews.
Assist (drafts only), Balanced (auto-publish the easy ones), or Autonomous (handles routine cases end-to-end) — your choice, per rule.
Every run of every rule is logged: what happened, what was decided, and why.
Pause a rule at any time without touching the others.
How it works
- 1
Start from a template for each review type (5-star, 3-4 star, critical complaint).
- 2
Set the automation level for each one.
- 3
The AI runs your rules as reviews come in.
- 4
Check the activity log any time to see exactly what happened and why.
Trust & control
- Nothing publishes publicly without your explicit rule allowing it.
- Every decision the AI makes is logged in plain language, not hidden in a black box.
Frequently asked questions
Yes — set every rule to Assist and nothing publishes without your review.
No — rules run independently, and you can pause any single one without touching the rest.