Teach the AI how your business actually talks.
Set your tone, your phrasing preferences, and the things you never want said — once — and every AI-drafted reply follows it.
A premium day spa sets its tone to "warm" with detailed responses and no emoji; a casual takeout counter sets "playful" with short replies and occasional emoji. Same AI, two genuinely different voices.
Illustrative example — not a guarantee of outcome.
Generic AI writing sounds generic. A reply that could have come from any business doesn't protect or build a real brand voice — customers notice a form-letter response as fast as they notice a genuine one.
What it does
Friendly, professional, warm, casual, premium, or playful — pick what fits your business.
Preferred language and words or phrases to never use, applied to every draft.
Short and punchy or detailed and warm — and how often, if ever, to use emoji.
Preview how your settings actually change a drafted response before anything goes out.
How it works
- 1
Set your brand tone and language preferences once during setup.
- 2
Every AI-drafted reply — to reviews or on booking calls — follows those settings automatically.
- 3
Update your preferences any time; new drafts use the latest version immediately.
Trust & control
- Your rules are visible and editable any time — nothing is a hidden system default.
Frequently asked questions
Yes — the same brand-voice settings shape how the AI Booking Agent talks on calls.